3 min read

SINGAPORE, March 17, 2021 –––

Equipment issues occurring onboard vessels have always been slow to resolve, either due to lack of proficient engineers or inefficient chain of communication. This is even prevalent in times of the Covid-19 pandemic where thousands of seafarers around the world have been stuck on ships for about a year or longer due to crew change restrictions. 

Current Problems 

Covid-19 restrictions have prevented engineers from boarding vessels to overhaul equipment issues. This causes the downtime of vessels to increase, incurring heavy financial losses. When an equipment issue is discovered, the usual chain of communication through email is too lengthy. From the crewmen to superintendents to vessel managers and finally to the engineers and back down. This means an issue might take days or even weeks to resolve.

Enhancing Communication

Gotrix aims to facilitate communication between relevant parties from ship managers, chief engineers to crewmates alike on all equipment matters. Gotrix has an issue reporting function where users can post issues they are facing with the equipment onboard their vessel and the issue will be visible to others for their comments and solutions. Users who post their issues can also mark a comment as the solution for future reference. 

You will be able to onboard your external partners and engineers who are trained in specific brands of equipment to help resolve issues that are beyond your expertise. Gotrix has also collaborated with a few equipment makers to bring the best advice to you. These external partners and makers are able to immediately reply to your issues to give their professional insight and suggestions.

Therefore, with Gotrix, engineers are able to give their advice and solutions to your problems promptly without the need of being present onboard, significantly reducing vessel downtime.